Privacy Policy – VBooking.io

1. Introduction

This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you interact with VBooking.io, an AI-powered travel management platform operated under the laws of the United Arab Emirates (UAE).

2. Who We Are

Company: VBooking.io
Jurisdiction: United Arab Emirates (UAE)
Activity: AI travel tech, booking engines, CRM systems, automation (B2B & B2C)
Contact: info@vbooking.ai

3. Definitions

• Personal Data: Identifiable information.
• Processing: Any operation on personal data.
• Data Subject: The individual the data is about.
• Controller: VBooking.io, determining how data is used.
• Processor: Third parties acting on our behalf.
• Pseudonymization: Removal of direct identifiers.
• Profiling: Automated behavior or preference analysis.

4. Types of Personal Data We Collect

a) Identity & Inventory

• Full name, nationality, location, company/agency

b) Contact Information

• Email, phone/WhatsApp, optional social media

c) Technical & Usage

• IP, geolocation, device/browser, usage logs

d) Financial & Contractual

• Invoices, subscriptions, booking history

5. Affected Individuals

• Website/app users
• Registered clients
• Newsletter subscribers
• Partners and collaborators

6. Purpose of Data Processing

• Platform services: bookings, setup, itineraries
• Support and demos
• Analytics and UX improvements
• Marketing (with consent)
• Compliance with law
• Fraud prevention and security

7. Newsletter & Communications

• Sent max once per month (unless urgent)
• Double opt-in required
• Track interaction to improve relevance
• Easy opt-out via link or email

8. Legal Basis for Processing

• Consent – marketing, cookies
• Contract – provide services
• Legal obligation – compliance
• Legitimate interest – platform improvement
• Vital interest – emergencies

9. Security & Data Integrity

• HTTPS encryption
• Role-based access
• Audits and testing
• Backups and logs
• Privacy by design

10. Third-Party Processors

We use trusted vendors for cloud hosting, payments, analytics, CRM, and email. All are under DPAs and follow our policies.

11. International Transfers

Data transfers outside UAE follow GDPR Articles 44–49 or UAE PDPL. SCCs or consent apply where needed.

12. Your Rights

• Access (GDPR Art. 15)
• Correction (Art. 16)
• Erasure (Art. 17)
• Restriction (Art. 18)
• Portability (Art. 20)
• Withdraw consent (Art. 7(3))
• File complaints with regulators

Contact us: info@vbooking.ai

13. Cookies & Tracking

• Functionality and personalization
• Marketing (with consent)
• Opt-out tools: aboutads.info or youronlinechoices.com

14. Data Retention

• Legal records kept 6–10 years
• Logs deleted after 12 months unless required
• Deletion available on request

15. How We Use Your Data

• Onboarding & affiliation
• Usage logs and preferences
• Secure payment processing
• Support ticket records
• CRM history analysis

16. Analytics & Online Presence

We use Google Analytics and Meta Pixel (with consent). Data is anonymized or pseudonymized. Users may opt out using browser tools.

17. Social Media & Embedded Tools

We maintain profiles on major platforms. Interactions are subject to each platform’s privacy policies.

18. Hosting & Email Infrastructure

We host data on secure cloud services and send email through certified providers under contractual obligations.

19. Data Requests & Contact

To access, correct, or delete your data, or opt out from marketing, email us at: info@vbooking.ai
Response time: within 7 business days.

20. Policy Updates

We may update this policy. Any changes will appear here or be sent by email. Your continued use means acceptance of new terms. Last updated: April 16, 2025.